Delivery & Returns

We are Pets is currently available for delivery in the Gold Coast and Brisbane postcodes below.

If we don’t deliver to your postcode yet – click here to register your email address and you’ll be one of the first to be notified when we are coming to you.
Gold Coast postcodes: 4205, 4207-4228
Brisbane postcodes: 4000, 4004-4037, 4051-4078, 4101-4133, 4151-4179

 

Delivery days

We deliver on Wednesdays and Fridays, 9 - 6 pm.

Check out our table below to work out what day your order will be delivered.

Day order placed Delivery Day
Monday Friday
Tuesday Friday
Wednesday Wednesday (next)
Thursday Wednesday
Friday Wednesday
Saturday Wednesday
Sunday Wednesday
You can leave instructions for the delivery driver when you are on the first page of the online shopping checkout. Orders will be packed to withstand the outdoors; however, we recommend you give instructions for a shady spot under cover. 

 

Delivery enquiries

Our delivery partner in Brisbane, Gold Coast and surrounding areas is GNT Transport.
You can call their customer service specialists,Geraldine or Sargie on  0431 105 229 or 07 3387 0116.
If you prefer to email the address is logistics@gnttransportaus.com.au 

 

How much does delivery cost?

Delivery is FREE to the postcodes we have listed above. Unfortunately, no other areas are available at this time.

 

Do I need to be at home when my delivery arrives?

Our deliveries do not require a signature so you can have your order left at your door.

Returns

If we have got your order wrong or your order is damaged please call our customer service team on 0467 205 600 or email us on help@wearepets.com.au

If you wish to return your Ivory Coat  food under the Australian Natural Health Guarantee  please call Ivory Coat on 1800 732 573.

Talk to our experts - if you would like us to refer you to one of our vet nurses to talk about your pet’s diet, please call 0467 205 600.